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HOME > About Us > Policies
Location and Directions | Testimonials | Policies
Return Policy
A 30-day return policy is applied to all products. The only exceptions are final sale items. We are not able to
accept returns for cash or credit from a gift recipient. We will gladly exchange the item for an exact replacement,
or issue a credit against the credit card used to purchase the item.
Please call 1-877-484-5865 or e-mail a sales representative for a Return Authorization number. This RA number
will need to be displayed on the box. You will also need a copy of your receipt in order to expedite your refund.
Merchandise must be returned in original condition with all instructions in original boxes and accessories such as
keys, screws and mounting brackets. Within 30 business days of receipt of the returned merchandise, a refund will
be issued in the manner in which it was paid (for example, credit card purchase will be issued a credit to that
customers credit card). Shipping is paid by the customer for all returns. Shipping is not a refundable expense.
Any shipping charges incurred by brunings.com from UPS or USPS shall be deducted from the refund. Should
the merchandise not be returned in accordance with this policy brunings.com will charge the customer a
restocking charge not to exceed 20%. ALL SALES MARKED AS FINAL will not be accepted for return.
Returns must have an RA number to expedite your refund. The merchandise will be returned to:
Bruning's Clock Shop
1481 North Fairfield Road
Beavercreek, OH 45432
Why buy from us?
Dedicated customer service line
You can reach us at 1-877-484-5865 Mon-Fri 10AM - 6PM EST or send us an email at sales@brunings.com.
Our customer service staff will assist you with any question you might have.
Back Orders
In the event an item is not available at the time the order is placed, you will receive notification of its
expected availability date. You do not need to take any action unless you would like to cancel the order. We
will notify you of the status of the item and advise you when it ships. You will not be charged for items
on back-order until they ship.
Shipping Information
Most of our clocks are shipped UPS ground. Expedited shipping is available at additional cost by calling
brunings.com. Bouma, Zenith or other freight service will ship grandfather clocks, curio cabinets
and other large clocks. Please allow up to two weeks for items shipped by motor freight to arrive. Sorry,
No COD orders.
Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo!
automatically collects order information but may only use this information in the aggregate. If you accessed
this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping
experience. Please see the Yahoo! Privacy Policy
for more information about how Yahoo! uses this information.
Shop at brunings.com with confidence knowing that we have built our e-commerce site on safe and secure Yahoo!
Store servers that employ SSL (Secure Socket Layer) security to encrypt your personal data as it is passed
from your computer to the Yahoo! server. This ensures you that unauthorized parties cannot intercept your
personal information.
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